Refunds and Cancellations
Please see below for the terms and conditions for all refund requests. These terms change based on whether the refund request is raised 7 days before the event date, or after.
All refund requests are to be sent to admin@fyldecoastbridleways.co.uk. A refund request will be made and all refunds will be credited back to the original payment method. If paying by credit/debit card, we incur a processing fee for each payment which is around 2% of the total amount. This fee is non-refundable and therefore your refund will be slightly less than your original payment. If you paid by bank transfer, then a member of our team will be in touch to arrange a refund.
7 or more days before
If a rider has to withdraw from a ride they must send an email request to admin@fyldecoastbridleways.co.uk 7 or more days before the event date
Within 7 days
If cancelling within 7 days leading up to the event and requesting a refund, you must provide supporting evidence within 10 days of notifying us of the cancellation. Supporting evidance that can be considered is;
- Doctor’s note or certificate.
- Signed note or certificate from a Veterinary Surgeon, Chartered Physio or Farrier.
- A copy of the horse’s mastercard showing that the horse was eliminated on veterinary grounds not more 16 days before the ride date.