Refund Terms & Conditions

Refunds and Cancellations

Please see below for the terms and conditions for all refund requests. These terms change based on whether the refund request is raised 7 days before the event date, or after.  

All refund requests are to be sent to A refund request will be made and all refunds will be credited back to the original payment method.  If paying by credit/debit card, we incur a processing fee for each payment which is around 2% of the total amount.  This fee is non-refundable and therefore your refund will be slightly less than your original payment. If you paid by bank transfer, then a member of our team will be in touch to arrange a refund.

7 or more days before

If a rider has to withdraw from a ride they must send an email request to 7 or more days before the event date

Within 7 days

If cancelling within 7 days leading up to the event and requesting a refund, you must provide supporting evidence within 10 days of notifying us of the cancellation.  Supporting evidance that can be considered is;

  • Doctor’s note or certificate.
  • Signed note or certificate from a Veterinary Surgeon, Chartered Physio or Farrier.
  • A copy of the horse’s mastercard showing that the horse was eliminated on veterinary grounds not more 16 days before the ride date.

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